* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: -apple-system, "PingFang SC", "Microsoft YaHei", sans-serif;
  background: #F5F6F8;
  color: #222;
}

/* ── 登录页 ── */
.login-body {
  height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
}
.login-box {
  background: #fff;
  padding: 40px;
  border-radius: 12px;
  box-shadow: 0 4px 20px rgba(0,0,0,0.08);
  width: 320px;
  text-align: center;
}
.login-box h1 { font-size: 20px; margin-bottom: 24px; }
.login-box form { display: flex; flex-direction: column; gap: 12px; }
.login-box input {
  padding: 10px 12px;
  border: 1px solid #ddd;
  border-radius: 6px;
  font-size: 14px;
}
.login-box button {
  padding: 10px;
  border: none;
  border-radius: 6px;
  background: #2F80ED;
  color: #fff;
  font-size: 14px;
  cursor: pointer;
}
.login-box button:hover { background: #2568c4; }
.error-text { color: #E03131; font-size: 13px; margin-top: 12px; min-height: 16px; }

/* ── 顶部Tab ── */
.top-tabs {
  display: flex;
  gap: 4px;
  padding: 8px 16px 0;
  background: #fff;
  border-bottom: 1px solid #E5E7EB;
}
.top-tabs a {
  padding: 10px 18px;
  text-decoration: none;
  color: #555;
  border-radius: 8px 8px 0 0;
  font-size: 14px;
}
.top-tabs a.active {
  background: #F5F6F8;
  color: #2F80ED;
  font-weight: 600;
}
.top-tabs .logout {
  margin-left: auto;
  color: #999;
  font-size: 13px;
  align-self: center;
}

/* ── 窗口1: 左右布局 ── */
.app-layout { display: flex; height: calc(100vh - 45px); }
.customer-sidebar {
  width: 260px;
  background: #fff;
  border-right: 1px solid #E5E7EB;
  overflow-y: auto;
  flex-shrink: 0;
}
.customer-sidebar .add-btn {
  margin: 10px;
  padding: 8px;
  width: calc(100% - 20px);
  border: 1px dashed #2F80ED;
  color: #2F80ED;
  background: none;
  border-radius: 6px;
  cursor: pointer;
  font-size: 13px;
}
.customer-item {
  padding: 12px 14px;
  border-bottom: 1px solid #F0F0F0;
  cursor: pointer;
}
.customer-item:hover { background: #F8F9FB; }
.customer-item.active { background: #EAF2FE; }
.customer-item .name { font-weight: 600; font-size: 14px; }
.customer-item .stage-badge {
  display: inline-block;
  font-size: 11px;
  color: #2F80ED;
  background: #EAF2FE;
  padding: 1px 6px;
  border-radius: 4px;
  margin-top: 4px;
}
.customer-item .tags-preview { font-size: 12px; color: #888; margin-top: 4px; }

.main-panel { flex: 1; display: flex; flex-direction: column; }
.customer-header {
  padding: 12px 20px;
  background: #fff;
  border-bottom: 1px solid #E5E7EB;
  display: flex;
  align-items: center;
  gap: 12px;
}
.customer-header select { padding: 4px 8px; border-radius: 6px; border: 1px solid #ddd; }
.customer-header .tags-panel { font-size: 12px; color: #666; margin-left: auto; max-width: 400px; text-align: right; }

.chat-history { flex: 1; overflow-y: auto; padding: 16px 24px; }
.msg-row { margin-bottom: 14px; max-width: 70%; }
.msg-row.customer { margin-right: auto; }
.msg-row.ai { margin-left: auto; }
.msg-bubble {
  padding: 10px 14px;
  border-radius: 10px;
  font-size: 14px;
  line-height: 1.5;
  white-space: pre-wrap;
}
.msg-row.customer .msg-bubble { background: #fff; border: 1px solid #E5E7EB; }
.msg-row.ai .msg-bubble { background: #EAF2FE; }
.msg-meta { font-size: 11px; color: #999; margin-top: 4px; }
.compliance-flag {
  margin-top: 6px;
  padding: 6px 10px;
  background: #FFF3E0;
  border: 1px solid #FFB74D;
  border-radius: 6px;
  font-size: 12px;
  color: #A85D00;
}
.minor-check-flag {
  margin-top: 6px;
  padding: 6px 10px;
  background: #FFEBEE;
  border: 1px solid #EF9A9A;
  border-radius: 6px;
  font-size: 12px;
  color: #C62828;
}
.confirm-sent-btn {
  margin-top: 6px;
  font-size: 12px;
  padding: 3px 8px;
  border-radius: 4px;
  border: 1px solid #2F80ED;
  color: #2F80ED;
  background: #fff;
  cursor: pointer;
}
.confirm-sent-btn:disabled { border-color: #ccc; color: #999; cursor: default; }

.input-area {
  padding: 14px 20px;
  background: #fff;
  border-top: 1px solid #E5E7EB;
  display: flex;
  gap: 10px;
}
.input-area textarea {
  flex: 1;
  min-height: 60px;
  resize: vertical;
  padding: 10px;
  border: 1px solid #ddd;
  border-radius: 8px;
  font-size: 14px;
}
.input-area .controls { display: flex; flex-direction: column; gap: 6px; }
.input-area select { padding: 6px; border-radius: 6px; border: 1px solid #ddd; }
.input-area button {
  padding: 8px 16px;
  border: none;
  border-radius: 6px;
  background: #2F80ED;
  color: #fff;
  cursor: pointer;
}
.input-area button:disabled { background: #ccc; }

/* ── 窗口2: 培训问答 ── */
.training-layout { max-width: 800px; margin: 24px auto; padding: 0 20px; }
.training-layout textarea {
  width: 100%;
  min-height: 80px;
  padding: 12px;
  border-radius: 8px;
  border: 1px solid #ddd;
  font-size: 14px;
}
.training-layout .row { display: flex; gap: 10px; margin-top: 10px; }
.training-layout button {
  padding: 8px 20px;
  border: none;
  border-radius: 6px;
  background: #2F80ED;
  color: #fff;
  cursor: pointer;
}
.training-answer {
  margin-top: 16px;
  padding: 16px;
  background: #fff;
  border-radius: 8px;
  border: 1px solid #E5E7EB;
  white-space: pre-wrap;
  line-height: 1.6;
}

/* ── 管理员页 ── */
.admin-layout { max-width: 1000px; margin: 24px auto; padding: 0 20px; }
.admin-section { background: #fff; border-radius: 8px; padding: 16px; margin-bottom: 20px; border: 1px solid #E5E7EB; }
.admin-section h2 { font-size: 16px; margin-top: 0; }
.admin-section table { width: 100%; border-collapse: collapse; font-size: 13px; }
.admin-section th, .admin-section td { text-align: left; padding: 6px 8px; border-bottom: 1px solid #F0F0F0; }
.admin-form { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.admin-form input, .admin-form select, .admin-form textarea {
  padding: 6px 8px; border: 1px solid #ddd; border-radius: 6px; font-size: 13px;
}
.admin-form textarea { width: 100%; min-height: 60px; }
.admin-form button {
  padding: 6px 14px; border: none; border-radius: 6px; background: #2F80ED; color: #fff; cursor: pointer;
}
.pill { display: inline-block; padding: 1px 6px; border-radius: 4px; font-size: 11px; }
.pill.active { background: #E8F5E9; color: #2E7D32; }
.pill.disabled { background: #FFEBEE; color: #C62828; }

/* 成年确认按钮:嵌在提示条里,点一次就记下,之后提示不再出现 */
.adult-ok-btn{margin-left:8px;padding:2px 9px;font-size:12px;font-family:inherit;
  border:1px solid #c98b1a;background:#fff;color:#8a5c00;border-radius:3px;cursor:pointer}
.adult-ok-btn:hover{background:#fff8e8}
.adult-ok-btn:disabled{opacity:.5;cursor:default}

/* 回复思路:一句话给销售看的,不发客户。刻意做得比回复本身弱,不抢注意力 */
.reply-reason{margin-top:5px;font-size:12.5px;line-height:1.55;color:#6b7280;
  padding-left:9px;border-left:2px solid #d8dce3}
/* 建议转发的公众号篇目:销售道具,跟回复思路一样做弱,但可点复制 */
.article-tips{margin-top:5px;font-size:12.5px;line-height:1.6;color:#4b5563;
  padding-left:9px;border-left:2px solid #cfd9e6}
.article-tips .at-head{color:#6b7280;font-size:12px}
.article-tips .at-item{margin-top:3px}
.article-tips .at-title{color:#1f4e79;cursor:pointer;text-decoration:underline dotted}
.article-tips .at-title:hover{color:#123a5c}
.article-tips .at-why{color:#8b93a0;font-size:11.5px}
/* 客户已拒绝的提示:要显眼,这是最容易做错的地方 */
.stop-flag{margin-top:5px;font-size:12.5px;line-height:1.5;color:#8a3a2c;
  background:#fdf1ee;border:1px solid #f0c8bd;border-radius:3px;padding:5px 8px}
/* 复制回复:销售最高频的动作 */
.copy-btn{margin-top:6px;margin-right:6px;padding:3px 11px;font-size:12.5px;
  font-family:inherit;border:1px solid #b9c0cc;background:#fff;color:#334;
  border-radius:3px;cursor:pointer}
.copy-btn:hover{background:#f2f5fa;border-color:#8f9aab}